This 7SecondsSmileRefunds and Returns Policy(the “Policy”) outlines our policies and procedures regarding cancellation of the sales contracts for the products offered through the e-commerce website https://7secondssmile.com (the “Website”),as well as returns of the Products and refunds issued for the Products. This Policy is an integral part of 7SecondsSmile Terms and Conditions (the “Terms”) and is incorporated by reference therein. The Policy and the Terms should be read and interpreted in conjunction. The capitalized terms used but not defined in this Policy have the meanings attributed to them in the Terms.
We strive to offer the Products of the best quality. We also respect consumer rights and comply with the applicable consumer protection laws. If you would like to return the Products for any reason, please read this Policy carefully. Your statutory rights will not be affected by the Policy.
If you purchase the Products as a consumer (i.e., a person acting wholly or mainly outside the scope of trade, business, or profession), you have the right to withdraw from a service contract us and return the Products within the period of 30days after you have physically taken possession of the Products without providing any reason to us.
How to return the Products?
If you would like to receive a refund, you must inform us of your decision to withdraw from the contract by contacting us by email at firstname.lastname@example.org before the 30-day period expires. After you get our return notice, you have to return the Products at your own cost to the address indicated by us on the Website without undue delay and in any event no later than 30days from the day on which you received the Products. The deadline is met if you send back the Products before the period of 30 days expires. The shipping costs for the return of the Products shall be paid fully by you and are non-refundable. To be entitled for a refund, the Products must be (i) new, (ii) unused, (iii)complete, (iv) in an impeccable condition, (v) with all manuals and accessories,(vi)with the applicable tags on, and (vii)in their original packaging. If any of these conditions are not met, we will not refund you for the returned Products.
When you return the Products, we will refund the Fees, including initial basic (cheapest) delivery costs, by using the same payment method that was used to make the payment. In any case, you will not incur any fees as a result of the refund. The refund may be withheld until we receive the returned Products, the Products are assessed as being properly returned back (e.g., they are in an impeccable state, unused, and properly labelled), or you have supplied evidence of having sent back the Products, whichever is the earliest.
If you act as a business, trader, or use the Website for professional purposes, you are not entitled to return the Products; please contact us for more information.
If you find that the Products that you have received are faulty or wrong Products have been delivered, you can, within 30 days from the day you received the said Products:
• Cancel the purchase and return the Products as described above;
• Request a reduction of the Fees (please contact us for further information), which we may or may not agree to at our sole discretion;
• Request a repair of the Products; or
• Request to replace the Products with the same non-faulty Products or similar Products (please contact us for further information).
Any Products that can be returned under this Policy should be returned to us by post to the following addresses:
1. Room 301, Unit 1, Building 12, Xiawang 1st District, JiangdongStreet, Yiwu City, Zhejiang Province, China 322000
2. Room 402, Unit 1, Building 29, ShunDeHuaTing, Haishu, Ningbo, Zhejiang Province, China 315012
You must always contact our customer service by email email@example.com returning any Products. You are solely responsible for covering anypostage charges incurred as a result of the return; such charges arenon-refundable .
Any notices regarding this Policy should be submitted to us by usingthe following contact details:
Our emailaddress: firstname.lastname@example.org
Postaladdress: Private Label LLC, 16192 Coastal Highway, Lewes, Delaware 19958,the United States of America
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