info@7SecondsSmile.com Contact Us
Coronavirus (COVID-19) safety precautions have severely affected global logistics. Many carriers have stopped working or significantly decreased their capacity, so shipping & delivery times may be longer than usual.
You can still view answers to frequently asked questions on this page or send us a message, though we currently have limited customer service staffing available, so wait times may also be longer than usual. Thank you for your patience.
Welcome 👋
.
Do you need help with something?
.
Please read our SHIPPING & DELIVERY PAGE or our NORMAL FAQ before contacting us, chances are we've answered your question there.
.
If you'd like to return something you can find our RETURN POLICY HERE.Â
.
If you have a question about your order status TRACK YOUR ORDER HERE.
.
If you still need our assistance please contact us below.Â
.
* For a faster reply please include your order number *
*Most emails will receive a response within 1 - 2 business days. Note: Wait times may be currently longer than usual.
Customer Service - Hours of operation:
Monday through Friday 8:00 AM to 8:00 PM CET
Saturday & Sunday Closed.
Frequently Asked Questions:
-
Q: How long will it take to receive my package?
Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days. Please consider any holidays that might impact delivery times.
For an extensive Shipping & Delivery page click Here.
-
Q: Is shipping free to all countries & regions?
Yes, we are proud to say that we are able to offer FREE shipping worldwide via ePacket.
-
Q: Do we ship internationally?
Yes. Please note that with ePacket we are able to ship to over 200 countries & regions!
-
Q: What is the company return policy?
We are proud to say we do have one of the best return policies of the internet. We offer you a full refund after 60 days of purchase with NO questions asked.
For an extensive Return policy click Here.
-
Q: How can I contact you regarding my order?
You can contact us via email at info@7secondssmile.com or by using this form. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
-
Q: I ordered several items, but only one of them arrived. What about the others?
It may occur, due to warehouse logistics that your items are sent in different packages. Usually, you will receive one earlier than the other. Rest assured, your other item will soon be delivered.
-
Q: Can I get a discount if I buy in bulk?
Yes, of course. Please contact us at info@7secondssmile.com or by using this form and our customer support team will be more than happy to provide a discount code.