Returns
Coronavirus (COVID-19) safety precautions have severely affected global logistics. Many carriers have stopped working or significantly decreased their capacity, so shipping & delivery times may be longer than usual. Rest assured, we are doing our best to get your order to you as fast as possible.
You can still view answers to frequently asked questions on this page or send us a message, though we currently have limited customer service staffing available. Thank you for your patience.
- Return the new, unopened items to us within 60 calendar days of ordering.
- Simply contact our support team at info@7secondssmile.com if you have any questions regarding your return.
- For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
- Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
- Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).
Return Address
We have four warehouses at the moment. Please reach out to our customer support team at info@7secondssmile.com OR via the live chat below to find out to which address you should sent it.
Return Addresses
1. Room 402, Unit 1, Building 29, ShunDeHuaTing, HaiShu, Ningbo
Zhejiang, China 315012
Tel: 159-8866-0090
2. 1st Floor, Zehui Technology, Business Center, Bantian Group, Bantian Street, Longgang District,
Shenzhen, Guangdong, China 518116
Tel: 861-3160-673763
3. Huichun Wu 2nd Floor, Building D, Xinghong Technology Park, No. 111 Tiegang Reservoir Road, Xixiang Street, Baoan District, Shenzhen,Guangdong Province 518102
Tel:Â 137-9848-1070
4. Allen Ho 4# JIANNAN ROAD, Ping Hu Jie Dao, Long Gang Qu, Shen Zhen,
Guangdong 518129, China
Tel: 181-2363-7553
Refund Policy
Instructions for cancellation & Cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within 60 days without giving any reason.
The cancellation period will expire after 60 days from the day of ordering.
To exercise the right to cancel, you must inform us via email or our contact form of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
www.7secondssmile.com
MBAM0118 Service Block
Al Jazirah Al Hamra
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
E-Mail: info@7secondssmile.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate
Frequently Asked Questions
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Q: How long will it take to receive my package?
Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days. Please consider any holidays that might impact delivery times.
For an extensive Shipping & Delivery page click Here.
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Q: Is shipping free to all countries & regions?
Yes, we are proud to say that we are able to offer FREE shipping worldwide via ePacket.
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Q: Do we ship internationally?
Yes. Please note that with ePacket we are able to ship to over 200 countries & regions!
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Q: What is the company return policy?
We are proud to say we do have one of the best return policies of the internet. We offer you a full refund after 60 days of purchase with NO questions asked.
For an extensive Return policy click Here.
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Q: How can I contact you regarding my order?
You can contact us via email at info@7secondssmile.com or by using this form. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
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Q: I ordered several items, but only one of them arrived. What about the others?
It may occur, due to warehouse logistics that your items are sent in different packages. Usually, you will receive one earlier than the other. Rest assured, your other item will soon be delivered.
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Q: Can I get a discount if I buy in bulk?
Yes, of course. Please contact us at info@7secondssmile.com or by using this form and our customer support team will be more than happy to provide a discount code.